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Refund policy
Return & Exchange Policy
At TERK Uniforms™, we encourage customers to carefully review product descriptions, sizing information, and contact us with any questions before placing an order.
Because our products are healthcare apparel and sizing preferences vary by individual, all sales are considered final unless an item arrives defective, damaged, or incorrect.
Before You Purchase
We strongly encourage customers to contact us before ordering if they have questions regarding:
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Sizing and fit
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Fabric and materials
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Product details
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Colors
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Shipping information
Our team is happy to help ensure you select the right product before completing your purchase.
For questions, contact:
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
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A damaged item
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A defective item
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The wrong item
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An item with a manufacturing issue
Please contact us within 7 days of delivery at:
Include:
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Your order number
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A description of the issue
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Clear photos showing the problem
Once reviewed, we will work with you to provide an appropriate resolution.
Returns
TERK Uniforms™ does not accept returns for:
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Incorrect size selection
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Change of mind
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Personal preference
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Worn items
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Washed items
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Clearance items
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Gift cards
Please review your order carefully before purchasing.
Exchanges
Exchanges may be approved only in cases where an item arrives damaged, defective, or incorrect.
If approved, instructions will be provided by our customer support team.
Non-Returnable Items
The following items are not eligible for return or exchange:
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Worn products
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Washed products
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Customized or personalized items
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Sale items
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Gift cards
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Products showing signs of use
Refunds
Refunds are only issued when TERK Uniforms™ determines that a product is defective, damaged, or incorrectly fulfilled.
If a refund is approved, it will be processed to the original payment method.
Please allow up to 10 business days for your financial institution to complete the transaction.
Contact Us
For questions regarding an order, product information, sizing assistance, or product concerns, please contact: